Help Center

You can upgrade at any time from your account. Click the "Upgrade" or "Admin" link to visit the "Create Your Team" page. Once you complete the secure payment, your account will be instantly upgraded.

All existing certifications from your personal account are automatically migrated.

As an Organization Admin, go to the "Admin" page. You can invite users by entering their Name and Email.

They will receive a welcome email with a temporary password. You can also use the "Bulk Invite" feature to upload a CSV.

• Organization Admin: Full access. Can manage billing, users, and view all certs.
• Group Admin: Can only manage users and certs within their assigned group.
• Technician: Can only view and edit their own certifications.

The free Starter plan allows unlimited certifications but only for 2 unique types (e.g., OSHA 10 and CPR). To track a 3rd type, you must upgrade.

1. Go to Admin > Organization Settings.
2. Click "Manage Billing".
3. You will be redirected to our secure Stripe portal to update payment methods.

We recommend setting the expiration date far into the future (e.g., 20 years from now). This keeps the certification marked as "Active" in the system without triggering reminders.

No. AutoInSync is a tracking and notification system. It does not verify authenticity with governing bodies. We provide "Photo Proof" uploads so admins can visually verify cards.

Go to "My Profile" > Security Settings. Enter your old password and your new password twice, then click "Change Password".

Go to "My Profile" and uncheck the box for "Email reminders for expiring certifications" under Notification Preferences.

1. Check Spam/Junk folder.
2. Check Profile Settings: Ensure "Expiration Reminders" is toggled ON in "My Profile".
3. Verify Email: Ensure your email address is spelled correctly.

Click "Forgot Password" on the login screen. You will receive a 6-digit code via email that expires in 15 minutes.